IT service management ITSM
Incident, change and problem, knowledge, service catalogue management, service portal
IT operations management ITOM
Change management DB CMDB, discovery, service mapping
IT business management ITBM
Project/ portfolio management, performance analytics, cost management, financial management, time sheet management, contract management
Human Resource Management HRMS
End-to-end life cycle management, hire to retire and entry to exit
Customer service management CSM
Full life cycle customer service management system
Governance, risk and compliance GRC